The academic literature
After going through the whole research, based on the academic literature collected about employee training with the supporting articles and with a research outcome, the researcher has been able to identify the importance and benefits of employee training. The research also emphasized on elaborating the need for employee training for the organisation in order to compete in the global market effectively.
This report gives us a deep insight into the performance of body shop as a classic example, that shows sound efficient and employee friendly policies can help the organisation not only to grow but also to perform competitively with the best in the field.
Body shop has non- discriminatory policy for hiring & treatment of personnel and employees in the work place. Body shop has strict policy statement forbidding child labour, its human resource policies support diversity and prevent harassment, body shop inform its people about changes in and give training according to the occurrence of change in organisation, as body shop has won many achievements in terms of charity work, but these achievement had lot to do with HR policies in terms of training and development, rewarding, benefits and making the employee feel his/her self worth in achieving specified goals of the organisation.
In this current global turmoil where many companies has made their employee redundant, where as the body shop has once again proved that it is employee friendly and an ethical organisation. According to the researcher the internal and external training programmes are designed in such a way that there is no any pressure or difficulty to understand the given tasks.
Human resource at body shop believes in learning by doing. Therefore enough arrangements are made at the organisation to impart training to the staff. It can take the shape of internal (in- house) or external training to the staff depending on the specific needs of targeted audience. Body shop employees are made to do the things so that they get firsthand experience, this shows the given preference to the employee and also the freedom to their work.
Body shop is one of the organisation in fashion industry that has achieved and won the hearts of people through training contributed not only employees but also of community at large. Body shop organises social investment project and many people from cross- section of society gets benefited from it. The concept of big organisation involve not only the producing excellent products but also involve in community welfare has had a very positive impact on the image of its growth. It had fight against those non ethical companies in such a way animal testing, but also against chemical testing.
Furthermore concluding the main research topic the researcher came across different findings and conclusions mentioned as under, as these conclusions are done based on the data analysis in the previous chapter.
Transferring the information and knowledge to employees and equipping them to transform that information and knowledge into exercise with a view to enhancing organization effectiveness productivity, and the quality of the management of people. It also refers to the organizational development, in the related field of training and development.
Can employee training, increase the sales of cosmetic industry in London?
In answer to the above question researcher has concluded; yes, employee training is essential as a strategy of any organisation, to help the companies in gaining a competitive advantage over their competitors, which is done in certain ways mentioned below. These points are drawn as accordingly after conducting a thorough research on one of the cosmetic industry operating in London named The Body Shop.
Competitive position: 1st it helps the organization to take part to the development of a country's human capital, through its influence on educational policies and training.
Secondly it provides an important service to members, especially in industrial relations in respect of which sources of training for employees in developing countries are few.
Third, it helps companies own staff members to improve their knowledge without which they will not be able to offer training to their own staff.
Fourth, the knowledge required for training helps to increase the quality of other services provided by the organisation.
Fifth, it contributes towards improved human relations at the corporate level, by matching corporate goals and management policies.
Finally, it improves the overall image of the organization.
Competitive position in terms of Employees: Considering the expansion of the business of cosmetic industry, they get a competitive edge over the other their local companies by having a large number of employees in order to meet the requirement of their clients. In order to gain maximum outcome the employees are paid competitive wages along with the other facilities in order to make sure that they retain their employees. Hence having a large number of employees having job satisfaction helps the organisation in getting a competitive advantage over other firms.
Is it beneficial to develop the competencies of employee's and improve their performance?
The research on employee has been conducted by keeping the Maslow's hierarchy of needs.
According to Maslow that we have a hierarchy of needs, beginning with (a) basic needs for food, shelter, then (b) needs for safety and security, (c) needs for love and belonging, (d) the need for self esteem, and (e) the need for self- actualisation. We cannot meet the higher-order needs until the lower ones are met. A hungry or fearful person will not recognize yet their need for self-actualisation.
According to the researcher that the most of the companies have adopted the "employee training" as a core issue of their main aim or their policy for the betterment of their organization in terms of doing a good business. Many business's have found out that without having a skilled or literate employee's will not help the organization to grow globally as it has become the basic requirement in this global world.
In today's economy, if businesses aren't learning, then it's going to fall behind, and a business learns when its people learn. Because employees are the ones that produce, protect, deliver and manage the products or services every day.
It is cleared by the researcher that giving preferences to employees they feel responsible and motivated which help them to improve their performance and deliver good services to their clients.
Employee loyalty: companies easily win the hearts of their employees and loyalty. Employee becomes so much loyal with their employer's organization so they spend their heart and soul to make their company stand out in the corporate world.
Behavioral improvement: employee become so sensible and responsible as they feel that they have something which their organization sees in them and alternatively they feel as an asset of that organization in which they are working which directly reflects their positive performance and the impact of their performance on the business.
Is it helpful for the people to grow within the organisation in which they are working?
According to the researcher that skilled and trained employee is a desire of every organization to gain a competitive advantage over their competitors in the economic world. Of course it is helpful for the people or employee's to grow within the organization in which they are working as employee gets more motivated and they have knowledge, skills, and loyalty with the organization it is a definite a helpful for the organization too to have a trained people in their business who can deliver a positive image and can add values to the services given by the organization. If the people are well trained and have the knowledge so they can easily maintain their juniors plus can easily fulfill their given tasks effectively.
Every successful training and development program includes a elements that addresses companies current and future leadership needs. At its core, these elements provide the systematic identification and development of managers in terms of the leadership style that drives the business and makes it exceptional and profitable.
Plus another thing was pointed out by the researcher is that the current scenario is most of the businesses are doing outsourcing & out source economy is here to stay. However, the reality is that some may soon need to consider outsourcing. Whenever that happens, they will want a workforce that isadaptable, and prepared to participatein organization at a new level of competitiveness
Conversely, according to the current scenario of outsource economy the company's intelligent and active employees right now are developing the skills. These motivated, talented people are the last ones businesses can afford to lose.
Secondary research objectives
What can employee training do for multinational organisations in London?
As employers alwaysneed to develop a new relationship with the people they invite time to time to join them in their working environment. If organisation's goal is a superior and high performance workforce that is focused on continuous improvement, then they need to manage their people within a performance management and development framework.
Employees as Assets
The concept of "employees as assets" requires that companies must create and maintain a culture of interdependence, where employees feel safe and valued in equal measure. This type of environment has little control for human assets, but it places attention on systems that inform the organisation of what are the needs of their young and talented workforce, now and in the immediate future. Plenty of attention is given to attractandselect the right people, and helping to develop them, and understanding the full scope of their capabilities. Employees are the main asset of any business. If employers are kind over their people then it is understood that organisation have a distinct competitive advantage.
What knowledge & skills an employee should have or need for the betterment of an organisation?
According to the conducted research it has been analysed by the researcher that training in any organisation is very essential in any kind of business to grow at local or international level. Employees are the main asset of an organisation, even more than their business policy. Business is only successful when its employees are happy with the management and employees are getting what they need in terms of training and development and have knowledge about their organisation and production. It has to be crystal clear for the new or old or senior employees that what exactly the aim of their organisation is.
Employees need to be familiar with the working environment and awareness with the company's policies. Employees have to have the tools of desired to do, in which their positive behaviour counts. According to the research by the researcher it has been analysed that knowledge and skills may vary according to the situation or demand of that specific role. Different kind of techniques and knowledge or skills can be delivered by the organisations in such case of demand or requirement by the role. Employees' knowledge and skills can directly benefit the organisation expansion.
Furthermore concluding the main research topic the researcher came across with different recommendations mentioned as under.
Firstly, by creating a learning culture in the business, employers must begin by clearly communicating their expectations and aim of their vision. So that employees should take the necessary steps to polish their skills to stay on top of their professions or fields of work. Employers must make sure that they support employee's efforts in area of their need by supplying the resources they need to accomplish the goal.
Second, proper communication is the most important aspect of any business to hold footstep in the market. Employer's communication with their employees has to be clear about specific training needs and targeted results.
Third, employers must provide their employees with a sound introduction and orientation of company's culture, including the learning culture to any new employees they hire. This orientation should introduce employees to their company, and provide them with proper training in the successful procedures company develop and learned over time.
SCOPE OF FURTHER RESEARCH:
Discrimination at work place: The researcher concluded his research that the problem is the discrimination at the work place, because of wrong image /perception about other ethnicities. But elaborating this point, a further research can be done in order to highlight the reasons for having discrimination within the organisation. As it could involve a number of different issues, which can broaden the scope of the research.
This further study can help in getting a much furnished answer in elaborating the main cause of having problems in organisation.
In this research the researcher tried to include each and every aspect of the research topic on which the data was gathered and then analysed so as to generate a better understanding of the topic, there were few points brought under the consideration which were predicted to be the problem areas in employee training. One of the reasons which can be brought under further consideration is mentioned below. Gone are the days when training was a 2 hour process on the first day of the job. Training & Development has transformed from an add-on function to a core function of companies. It has become more of a science with systematic rules and formats guiding the companies on how to go about training and development. And that is the way it should be.
Training and development is a very important for both the trainer and the trainee. The trainer (the company) would want to make its staff more efficient in this highly competitive world.
It would want its employees to know the latest trends and technologies and to use them according to the company's principles and objectives. The trainees (staff) on the other hand, view training and development as a stepping stone for enriching their career and fulfilling their personal needs. Training and development is another face of education. So, it's more of a mutual necessity and agreement between the companies and their employees when it comes to training and development.
The future would demand more from the employees as well as the companies in terms of productivity. New technology, multi-tasking, group culture, etc. will be more emphasized upon. This means training and development is going to be even more important, complex and rigorous. Companies already predict this and are already in preparations to make their staff better equipped. By saying this researcher concludes his report with the following words, "Education ends with school but learning ends with life."